To give our customers confidence to shop with us, Vision Express offers a full refund within 7 days of purchase in the form of an Alshaya Card to the value of the goods returned and also offers an exchange within 14 days of purchase subject to the below conditions.

Returned items should be in their original and re-sellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.

Prescription lens, glasses or sunglasses that have been adjusted, or made to order, cannot be exchanged or refunded, unless there is a clear manufacturing fault.  Contact lenses may be exchanged or refunded if the packaging is unopened.

Items purchased at reduced prices during sale or promotional periods can be exchanged within 3 days of the date of purchase but no refund will be provided on these items.

On gift with purchase promotions, the gift should also be returned along with the purchased product, to receive an exchange.

All non-faulty returns will be refunded in the form of an Alshaya Card to the value of the goods purchased. You can spend money refunded on the Alshaya Card at your leisure any time over the following twelve months.

Our policy does not affect your local statutory rights. Cash refunds will be considered in the case of manufacturing defects.

[M.H. Alshaya Co. W.L.L] does not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorised use of cards.

Thank you for shopping at Vision Express. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by visiting , e-mailing us at, or calling our contact center